Delivery & Collection

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Delivery & collection

We cannot be held liable for any damages to the cake or products we have delivered once we have delivered or delivered and set up the cake at the venue or delivery location and received a signature for the safe receipt of the goods on our delivery note.


If the cake or products are collected from us, we cannot be held liable for any damages to the cake or cake products once they have left our premises.  The collection vehicle should have a flat surface and be clean and tidy; this is the responsibility of the buyer.  The cake or cake products can be very fragile so we advise to drive very slowly and carefully and to purchase non-slip matting.  All hire products will be checked for damage prior to release and any existing damage will  documented and shared with the buyer.


We will always endeavour to deliver within the given time slot, however unfortunately delivery timings cannot be guaranteed.  We will always endeavour to delivery as close as possible to the given delivery time but in the unlikely event that there is a delay, refunds will not be given.

Damages

In the unlikely event that your order arrives damaged, it is the customer’s responsibility to report the damage to us within 48 hours and send photographic evidence of the damage within 7 working  days if you wish to claim a refund or replacement.  The seller will not take back any unmanaged good from the buyer unless agreed in writing by the seller.  


 The seller accepts no liability for cakes that are damaged after they have been delivered to thee agreed location.  For cakes delivered to venues, the seller requires a signed delivery note by the person in charge to say that the cake has arrived and that it arrived in perfect condition.


Cakes collected from our SE6 studios require a signed collection note by the person collecting to say that the cake has been collected and is in perfect condition. 


Cakes collected from our SE6 studios require a signed collection note by the person collecting to say that the cake has been collected and is in perfect condition. Damages after this point are not the responsibility of N.O. Cakes R Better.  


All our cakes are fragile and require care and attention when handling, storing and displaying.  Please pay careful attention to our storage and transportation (where relevant) instructions that will be provide

After delivery

Goods placed outside are liable to react to the temperature.  In hot or humid weather there is the possibility of sugar decorations melting or damage to goods.    Please note that we do not provided cake tables, tablecloths or cutting knives.  It is the responsibility of the buyer to provide these or check with the venue to ensure that these are available if required.  


 A shelf life and best before date will be provided  on the delivery note; this is advisory only.  Please note that once cakes have been cut into the shelf-life will be reduced.

Non-edible ingredients and decorations

Our goods may contain non-edible elements in internal structure or decorations, such as plastic or wooden dowels in tiered cakes, wires in some sugar flowers or diamanté trimming/ribbon.  These will be detailed on the delivery/collection note and must be removed before serving or eating.