Privacy Notice

Your Special Day Only Comes Once

Privacy Policy

The “seller” is defined as the legal entity N.O. Cakes R Better.  The “buyer” means the person (legal or natural) who buys the goods.  “Goods” is defined as the items to be supplied by the seller to the buyer as listed in the invoice.

Required Details​

We need to collect the following information from you in order to process your order and notify you of the status of your order.

We will never collect sensitive information about you without your explicit consent, however additional information you may provide us with may be used to personalise your visits to our web site.

You can check the information that we hold about you by logging into our web site and using the contact us form on our “Orders” page, or emailing info@natashacakes.com. If you find any inaccuracies we will delete or correct it promptly.

When you provide  credit card information to make payment over the phone, this is destroyed immediately as soon a the payment has been processed. 

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this from happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should log onto our website and use the contact us form on our “Contact Us” page or email us at info@originalcake.co.uk

When you provide  credit card information to make payment over the phone, this is destroyed immediately as soon a the payment has been processed. 

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this from happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should log onto our website and use the contact us form on our “Contact Us” page or email us at info@originalcake.co.uk

All price quotations, written or verbal, are valid for 30 days from the date of the quotation.

If you have any queries or need to make any changes to an corder please contact us immediately.  Alterations and amendments must be submitted in writing.  We will assess the request fro an alteration, and endeavour to make alteration where possible, dependent on the design and the  amount of notice given.  We will let you know its effect on the price and any agreed timetable.  

Accepting alterations it at the discretion of the seroller.  Alterations requested less than 4 weeks before completion may be subject to a surcharge.  It is the buyer’s responsibility to check any quotes and invoices  thoroughly before making payment.  We reserve the right to change the design at any point if circumstances beyond our control compromise the quality of the finished product e.g. Weather conditions.  The buyer will be notified of any such changes and we will endeavour to keep any changes minimal. 

Orders paid in full and cancelled with more than 2 week’s notice will receive a partial refund of 50% of the total amount paid.  

In the very unlikely event that we have to cancel your order for any reason, then we will give you as much notice as possible and discuss the matter with you and try to agree a suitable alternative.  If you do not wish to accept our suggested alternative, then we will refund the full price to you.

 Please note we are not an allergen free kitchen. If you have a severe allergy you must please state this before ordering from us. Although we can make Gluten free, dairy free and nut free cakes we cannot guarantee of any traces of these allergens in the kitchen. Although we do our best to keep all surfaces free of these allergens, when we bake these allergen free cakes we cannot guarantee of any traces that may be found in the kitchen and in the air.